Return Policy T and Cs

Terms and Conditions


Formation Of Contract

Automotive Technical must receive payment in full for the goods that you order before we can accepted your order. Will confirm by email that your order has been accepted using the email address given by you when you placed your order. This forms the contract between Automotive Technical and you the customer.

If we do not have the stock or we do not deliver to your area. We will contact you.

Automotive Technical has the right to refuse your order.


Items Sold

It is the intention of Automotive Technical to at all times provide sufficient information about the products and services offered on this site as would be reasonable to fully describe the item to the extent required by the Consumer Protection (Distant Selling) Regulations 2000. It may be from time to time that the description falls short of what the customer personally considers adequate to describe the items to the above standard. In that event the customer agrees to request further information as soon as is reasonably possible by e-mail to Automotive Technical on the address given on this site. The failure of the customer to make such request, either before or after an offer is submitted on this site to Automotive Technical, shall amount to an acknowledgement by the customer that the description on the site is adequate.


Delivery

Orders received on a working day will usually be dispatched within 48 hours. In the rare case we don't have the product in stock we can usually get it within 24 hours and we will dispatch the items as soon as they come in to stock. If for any reason it is going to take more than 24 hours we will contact you.

If for any reason the parcel has been returned to Automotive Technical due to nobody being in to receive the parcel and it has not been picked up from the depot listed on the card left at the address, the customer must pay for the charges incurred to Automotive Technical for sending the parcel back to Automotive Technical and pay postage and packaging charges for the parcel to be resent out to you. With no exceptions.


Returns Policy

We offer a 28-day money back guarantee on all goods. If you need to return an item please notify us within 24 hours, we will always do our best to deal with any issues responsibly and fairly. For non-defective goods the buyer will be responsible for the return postage and packaging charges at their expense. Non-defective goods can only be accepted for return if they are unopened and in their original, unused condition. We reserve the right to deduct the appropriate handling charges or reduce the refund amount to reflect any damage or reduction in value of the goods as a result of incorrect handling or damage. If a parcel is returned to us due to being refused, a £10 fee will be deducted from your refund minus delivery costs.

Faulty or Damaged Goods
It is our aim that every item arrives in perfect condition, but should you receive faulty or damaged goods they should be returned to us within 14 days at the buyers expense and, subject to inspection and confirmation that the item is defective, we will either replace the item or issue a refund within 14 days of receiving the returned goods. We will be happy to refund the postage charges incurred in returning the item to us. If a faster service or a more expensive method of postage is used to return the item, we will only refund the least expensive delivery option it would have cost to send the item back to us and you will need to cover the difference. Goods that arrive damaged in transit should be signed for as either damaged or unchecked.

Incorrect Orders
In the unlikely event that you receive the wrong order, please notify us within 24 hours. The item should be returned to us in the same condition you received it and we will send a replacement and also refund the minimum postage charges we require to return the item to us.

Automotive Technical will not accept responsibility for loss or damage of goods during transit. Please ensure that your return package is packed and sealed securely, in the original packaging if possible, and the insurance cover option is taken where possible when returning any item.

Returns to be sent to:

Automotive Technical
5 Invicta Road
Sheerness
Kent
ME12 2AH


Cancellations

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 14 days of delivery. To cancel this contract, return the item to us (at the address shown above under 'returns policy') in original, unopened condition. Enclose a note detailing your name, address, telephone number, and 'Cancellation of Order'.

Please note that you will be responsible for covering return postage, unless the item supplied was not the correct item due to an error on our part or the item is defective.

Fitting of the parts we supply

All goods are supplied with the understanding that they will be fitted by a qualified experienced person equipped with relevant tools necessary to fit the parts correctly.


Complaints

Address all complaints to mail@autotechshop.co.uk or call 07808020333



Statutory Rights


The terms and conditions of the contract do not affect your statutory rights as a consumer.

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